Privacy Policy

1. Who we are

Flow Mesh operates flowmeshai.com and is responsible for the personal information described in this policy. Flow Mesh is the trading name of FLOWMESH INFORMATION SERVICES, registered with the Department of Trade and Industry of the Philippines under Business Name No. 8516910.

For any question about this policy or your information, contact us at contact@flowmeshai.com.

2. Information we collect

We collect only what you give us and what a web server necessarily records. Specifically:

• ·Enquiry form: your name, work email address, business type, what you are hoping to solve, the tools you currently use, your timeline, and which language version of the site you submitted from. We also record the IP address the submission was sent from, purely to rate-limit abuse of the form.
• ·Unfinished enquiries: if you complete the first step of the enquiry form (name, email, firm) but do not finish it, we keep those first-step details and may send you one email to help you pick up where you left off. We rely on our legitimate interest in responding to business enquiries that were started; the form says so where it happens, and a reply asking us not to follow up is always enough. Your answers are also kept in your own browser so the form can restore them if you come back; that copy never leaves your device.
• ·Bookings: if you go on to book a call, the scheduling calendar is embedded on our booking page. Loading that page connects your browser directly to our scheduling provider, which receives your IP address and browser details and may set its own cookies, and it collects your name, email address and the time you select. We pass your name and email across from the enquiry form so you do not have to type them twice. Apart from the analytics described in section 3, which loads only with your consent, no other page on this site loads anything from a third party.
• ·Server logs: our web server records the IP address, browser user-agent, requested page, and timestamp of each request, as essentially all web servers do. These logs exist for security and troubleshooting.
• ·Email: if you write to us, we keep the message and your address so we can reply.

3. What we do NOT collect

With your consent, this site uses Google Analytics 4, loaded through Google Tag Manager, to understand which pages are useful and where visitors arrive from. Nothing loads until you click "Accept" on the cookie notice; if you click "Decline", no analytics code is loaded at all. Google Signals and advertising features are switched off, the data is kept for 14 months, and we never use it for advertising. There is no Meta pixel and no session-recording tool.

Beyond that consent-based analytics, the only page that loads anything from anyone else is the booking page, where the scheduling calendar is embedded. That page, and only that page, contacts our scheduling provider. You reach it only after choosing to submit the enquiry form.

We do not sell, rent, or trade your personal information to anyone, for any purpose. We do not use your information to build advertising profiles.

4. Cookies and local storage

We store your analytics choice in your browser's local storage ("fm_consent_v1") for six months. If you accept analytics, Google Analytics sets its own cookies ("_ga", "_ga_*") for up to 13 months to tell returning visitors from new ones. Declining sets no analytics cookies. To change your choice at any time, open flowmeshai.com/privacy#cookie-settings and the notice appears again.

Apart from that choice, the only other thing we store in your browser is a local-storage entry named "fm-locale", which remembers whether you chose the English or French version of the site so we do not keep switching languages on you. It contains only the text "en" or "fr". It holds no identifier, it is never sent to our server, and you can clear it at any time through your browser settings.

If you reach the booking page, we briefly hold the name and email you entered in the form in your browser's session storage, purely to prefill the calendar. It is discarded when you close the tab, and it is never sent anywhere except to the calendar you are booking through.

The embedded calendar on that page may set cookies of its own, under its provider's control rather than ours. Its own cookie notice appears inside the calendar, and its privacy policy governs those cookies.

5. How we use your information

We use what you send us to respond to your enquiry, prepare for and hold the call you requested, and provide the services you engage us for. We use server logs to keep the site secure and working.

We do not use your information for automated decision-making or profiling.

6. Who we share it with

We share information only with the service providers that make the site and our business run, and only to the extent they need it:

• ·Google Ireland Limited — provides Google Analytics 4 and Google Tag Manager, which load only after you accept the cookie notice. Google processes that data on our behalf under its data processing terms.
• ·Calendly — handles call scheduling. Its calendar is embedded on our booking page, so your browser contacts Calendly directly when that page loads, before you book anything. Bookings made on 22 July 2026 may have been scheduled through Cal.com, which we used briefly that day.
• ·Namecheap Private Email — our email hosting provider; delivers the notification email we receive when you get in touch.
• ·Our hosting provider — operates the server that runs this site and on which enquiry submissions are stored.

7. International transfers

Some of the providers above process information outside the country you are in, including in the United States. Where information moves across borders, we rely on the transfer protections offered by those providers, such as standard contractual clauses.

8. How long we keep it

We keep enquiry and prospect information for three years after our last contact with you. Client records and the accounting documents attached to them are kept for ten years, as French accounting law requires of us, and then deleted.

Server logs are kept only for a short operational period.

9. Your rights

Wherever you live, you can ask us to give you a copy of the information we hold about you, correct it if it is wrong, or delete it. Email us and we will action it. We will not charge you or make it difficult.

If you are in California, you have the right to know what personal information we collect and how it is used, the right to request deletion, and the right not to be discriminated against for exercising those rights. We do not sell or share personal information as those terms are defined under the CCPA/CPRA.

If you are in Canada, you may access and correct your personal information under PIPEDA, and may complain to the Office of the Privacy Commissioner of Canada.

If you are in New Zealand, you have access and correction rights under the Privacy Act 2020 and may complain to the Office of the Privacy Commissioner.

Visitors in the European Union or the United Kingdom should read our French-language privacy policy, which sets out the additional rights that apply under the GDPR.

10. Security

The site is served over HTTPS and we limit access to enquiry data to the people who need it. No system is perfectly secure, but we take reasonable steps to protect what you send us.

11. Children

This is a business-to-business service and is not directed at children. We do not knowingly collect information from anyone under 16.

12. Changes to this policy

If we change this policy we will update the date at the top of this page. Material changes to how we handle your information will be made clear.

13. Contact

Questions, requests, or complaints: contact@flowmeshai.com.