Everything you might want to ask
The questions we hear most, grouped by what they're about. Still unsure? Book a free fit call.
General
Then you'll hear it on the free call and there is nothing to pay. If the audit finds the stack is mostly right, the report is short and the roadmap is about configuration rather than replacement.
We sign an NDA as soon as you engage us, before you give us access to any system. The free fit call beforehand needs no confidential detail. We work in your accounts under your permissions, never copy client data out, and the privacy policy sets out exactly what we store about you. For clients in the EU that means the GDPR; in Switzerland, the nLPD; in Australia, the Privacy Act; in the US, the state laws that apply to your firm.
No. We build and test alongside your live systems and switch over at a time you choose. Your team keeps working throughout.
Yes, routinely. We'll agree who owns what before we start and keep them in the loop.
Yes. Every build includes a support window, and most clients keep us on a light monthly retainer to keep improving the setup.
Two ways. First the waste: most businesses pay twice: for a tool they've outgrown, for licences nobody fully uses, for a workaround that quietly duplicates something they already own. We find that first, because paying twice for the same capability is the most concrete number you have. Then the hours: your team stops burning time on data entry, follow-ups and reporting. Most clients save the equivalent of a part-time hire within the first few months.
Then we'll say so plainly, and tell you what fits your business type instead. Wiring together a stack that will hold you back in a year serves nobody. Usually it's a mix: some tools just need connecting properly, one or two were never built for a business like yours. You get a straight call on each: keep, configure, consolidate or replace.
Almost certainly. We work across Make.com, Zapier, Notion, ClickUp, GoHighLevel, Gmail, WhatsApp and most major CRMs. If your tools can connect, we can make them work together.
It's one of our favourite kinds of project. Most businesses use only a fraction of what their tools can do, and occasionally one of them was never the right fit. We tell you which is which, and unlock the rest, often before you need anything new.
Plenty: lead capture and routing, follow-up sequences, client onboarding, reporting and dashboards, syncing data between tools, document generation, support triage, and more. In your audit, we'll pinpoint the ones that will make the biggest difference for you.
Most setups go live within 6–8 weeks, with some quick wins landing in days. Either way, you'll get a clear, realistic timeline upfront.
Hours saved, faster turnaround, fewer errors, and a business that can grow without a hiring scramble. We agree on what success looks like at the start, so it's something you can actually measure.
Absolutely. Training is a core part of what we do. We stay with your team until they're comfortable running things themselves. No one gets left behind.
Professional services and advisory firms, agencies, SaaS and tech teams, e-commerce and retail, and businesses led by their founder or owner. What they share: a stack that grew by accident and a suspicion they're not getting full value from it. The right tools differ by business type. That's exactly what the audit settles.
Stack Audit
See the service →Enough to see how each tool is really configured and used: a seat or admin view in your accounts, under your permissions, plus the working session with the partners. We work inside your systems and never copy client data out.
Yes, as soon as you engage us and before you give us access to any system. The free fit call beforehand needs no confidential detail. That NDA is also why our case studies are described by sector and outcome rather than by name.
Then the audit is well timed. We judge what you have and what you're planning against how the firm works, which is cheaper than discovering after a migration that the new tool didn't fit either.
The audit stands on its own: the verdict list and roadmap are yours, and you can run them with anyone, including your own IT provider. If you ask us to build it, implementation is quoted in writing after the audit, and that quote reflects the groundwork the audit has already done.
Yes. The logos on the site are the tools we touch most weeks, not a limit. If a tool can be connected, it can be judged, and the verdict works the same way.
Integration
See the service →Any tool with an API or a connector, which today is nearly all of them. The logos on the site are the ones we touch most weeks; the approach is the same for the rest, and we'll tell you plainly if two tools genuinely won't work together.
No. We build and test alongside your live systems and switch over at a time you choose. Your team keeps working throughout.
Yes, routinely. We agree who owns what before we start and keep them in the loop, in writing.
Typically six to eight weeks from kick-off to handover, depending on how many integrations the scope covers. The written scope carries the timeline before anything starts.
Every build includes a 30-day support window, and the documentation says what runs where. After the window, most clients keep us on a light monthly partnership so the setup keeps improving rather than just surviving.
Automation
See the service →Recurring work that follows a pattern: intake and routing, follow-up sequences, onboarding steps, reporting, document generation, invoicing steps, data moving between tools. The scope names each workflow and the hours it returns.
Usually not. We build on the tools you already pay for. If one of them shouldn't be in your stack at all, you'll hear that plainly, with the alternative named and costed, rather than an automation wired around a bad fit.
Workflows are documented and built to fail visibly, never silently. During the support window we adjust them as part of the build; after it, the monthly partnership covers monitoring and changes.
Yes. Every workflow is documented in plain terms: what triggers it, what it does, where it pauses for a human. No black boxes.
Typically six to eight weeks for a scoped set of workflows, with the first ones live well before the end. The written scope carries the timeline.
Enablement & ongoing support
See the service →Your own setup: the tools that survived the audit, the integrations and workflows we built, and the way each role touches them. Sessions run on real cases from your week, not slides.
No. Sessions are in plain terms, shaped to each role, and nobody is left behind. The written guides assume no background either.
Live over video, or in person where it makes sense, and always interactive. Every session is recorded so it keeps working for refreshers and new starters.
Monitoring, improvements, support and training refreshers, sized to what you need and agreed in writing after the build. It's optional, month to month, and most clients start it when the 30-day window ends.
If we built nothing, there's nothing of ours to hand over, so standalone enablement starts with an audit of what you have. The fit call settles whether that's worth doing.