Healthcare facility · 25 to 50 people · Switzerland
Audit, then integration · 8 weeks
Before
Patient bookings arrived by phone, email and walk-in, and staff updated calendars by hand. Lab results were delayed and re-entered into several systems. Moving a patient between departments was slow.
After
An online booking form syncs directly to the calendar, with automated SMS reminders. Lab results attach to the patient record as soon as they arrive. Transfers between departments happen automatically. Reception workload down by about 60 hours a month, freed for patient care.
Built with: Mediware · Salesforce Health Cloud · Microsoft 365 · Twilio · Make